Refund policy

Returns & Refunds Policy

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • In the same condition as received

  • Unworn and unused

  • With all original tags attached

  • In original packaging

  • Accompanied by proof of purchase

Sale or discounted items and gift cards are not eligible for return unless faulty.

How to Request a Return

To start a return, please email jack@eliteracingcycles.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

Returns must be approved before being sent back. Items returned without authorisation will not be accepted.

Approved returns should be sent to:

Elite Racing Cycles
Shop 1 / 391 Fitzgerald Street
North Perth WA 6006
Australia

Return Shipping & Fees

  • Customers are responsible for return shipping costs unless the item is faulty.

  • Return shipping must be prepaid and traceable.

  • Elite Racing Cycles is not responsible for items lost in transit.

A restocking fee will be deducted from your refund, equivalent to:

  • The original shipping cost

  • Payment processing fees incurred on the transaction

Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are processed to the original payment method

  • Please allow up to 10 business days for funds to appear

  • Banks and card providers may take additional time to finalise processing

If more than 15 business days have passed since approval, please contact us.

Damaged or Incorrect Items

Please inspect your order on arrival. If your item is faulty, damaged, or incorrect, contact us immediately so we can assess and resolve the issue.

Faulty Goods & Australian Consumer Law

You are entitled to a repair, replacement, or refund under Australian Consumer Law if goods are faulty, not as described, or not fit for purpose. These rights apply regardless of store policy.

For warranty or faulty item claims, email service@eliteracingcycles.com.

Exchanges

If you wish to exchange an item, the fastest method is to:

  1. Return the original item following the process above

  2. Place a new order once the return is approved

In-Store & Click & Collect Purchases

Items purchased in-store or via Click & Collect must be returned to the original point of purchase.

Contact

Elite Racing Cycles
Email: service@eliteracingcycles.com
Phone: 1300 785 552