SHIPPING & RETURNS
SHIPPING POLICY
We deliver Australia wide. Shipping costs are a flat rate of $15 for purchases totalling under $100. When goods are in-stock, orders are dispatched within 1-2 business days. For backordered items, we will contact you to advise the delivery date. Shipping times are estimated at between 2 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.
RETURN & EXCHANGE POLICY
We understand that you might change your mind about the products you have purchased. Our returns policy allows you 14 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging. Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund or an exchange.
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Please return within 14 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging. We will process all returns and exchanges within three (3) working days of receiving the returned goods back. For warranties, please return within the products warranty period commencing from the date of successful receipt. Warranties will be processed by our customer service team within three (3) working days.
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The above policy does not impact your rights under the Australian Consumer Law and Regulations. Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.
Please get in touch with us via phone or email before returning your item.
REFUNDS POLICY
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Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:
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they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
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the problem with the product was caused by the consumer misusing it
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they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
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asked for a service to be done in a certain way against the advice of the business
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the problem with a service was caused by the actions of someone other than the business.
APPLICABLE LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia and shall be subject to the non-exclusive jurisdiction of the courts of Western Australia.